Tens of 1000’s of hospital appointment follow-up letters haven’t been despatched to GPs resulting from a pc system situation.
Worcestershire Acute Hospitals NHS Belief stated it had a backlog of 22,000 letters, from 2011 to 2017 about affected person appointments and care.
Some sufferers might not have acquired the follow-up care they need to have, the chief government stated.
Sufferers adversely affected will likely be contacted by the belief.
A evaluation can be below approach.
Worcestershire Royal Hospital; Kidderminster Hospital and Remedy Centre; and Alexandra Hospital, in Redditch, are all run by the belief.
The belief, which has been rated insufficient since December 2015, was .
Its newest report discovered sufferers have been being cared for in emergency division corridors as normal follow and no “tangible enhancements” had been made since an earlier inspection in November.
An preliminary evaluation into the letters error discovered 11,000 letters require no additional medical actions.
The main focus is now on the remaining letters, a press release stated, which ought to be accomplished by September.
Chief government Michelle McKay apologised that some letters throughout the belief’s administration system had not been processed correctly.
“We remorse that this implies some sufferers might not have acquired the follow-up care they need to have,” she stated.
“We’re working carefully with our main care colleagues and associate well being organisations to urgently evaluation the person instances of those sufferers and to make sure, the place applicable, sufferers obtain the mandatory follow-up care shortly.”
She stated an inquiry was below strategy to perceive how this had occurred.
“It is a critical situation which we’re working onerous to shortly tackle.
“Nevertheless, it is crucial we reassure our native communities that greater than half 1,000,000 sufferers are seen in our outpatient departments every year and the overwhelming majority of those sufferers may have had the suitable letters despatched to make sure they obtain the precise follow-up care.”